Terms of service

These terms are a contract between you (the business that opens a Kwita account, and each person who uses it) and Nowtek (Pty) Ltd, registration 2016/522945/07 (Nowtek). By using Kwita you agree to them. If you are signing up for a company you confirm you may bind it.

1. The service

Kwita is online software for quotes, invoices, expenses, banking, inventory, point of sale, customers, payroll, projects, accounts and VAT reporting, with sending and receiving over WhatsApp. We may add, change or retire features. We will give at least 30 days notice before removing a feature that you pay for.

2. Your account

• Sign in is by Google or an email link. Keep your email and phone secure. You are responsible for all activity under your account and the users you invite.
• You must be 18 or older and use Kwita for business purposes.
• Tell us at once if you think someone else has access.

3. Trial, plans and payment

• New accounts get a 14 day free trial on the Grow plan. No card is needed. At the end of the trial you choose a plan or the account becomes read only.
• Plans and add-ons are priced in Rand, VAT included, as shown on the pricing page on the day you subscribe. Monthly plans renew every month. Annual plans renew every 12 months and are not refundable after the first 14 days.
• We may change prices with 30 days notice by email. The change applies from your next renewal.
• If a payment fails we will try again and email you. After 14 days without payment the account becomes read only. After 90 days we may close it, subject to the record keeping in section 7.
• Cancel at any time from Settings. Access continues until the end of the paid period.

4. Your data

• You own the data you put into Kwita. We get only the rights needed to run the service for you.
• You are the responsible party under POPIA for personal information about your customers, suppliers and staff. You must have a lawful basis to hold it and to message them. See our privacy policy and POPIA notice.
• You can export all your data as CSV at any time.

5. WhatsApp

• Messages are sent through the WhatsApp Business Platform. You must comply with the WhatsApp Business Messaging Policy and Commerce Policy. No spam, no messages to people who have not agreed to hear from you, no prohibited goods.
• If Meta restricts or closes your number for policy breaches we cannot reverse it.
• Normal business message volumes are included in your plan. If your volume is far above typical use for your plan we will talk to you before any extra charge.

6. Accounting, tax and payroll

• Kwita computes VAT, PAYE, UIF, SDL and ETI using the current SARS tables. We update tables when SARS publishes them. You remain responsible for checking returns before filing and for paying SARS on time.
• Kwita is not a tax practitioner, auditor or payroll bureau and gives no tax or legal advice.
• Receipt reading and bank matching are aids. You approve every entry before it posts to the ledger.

7. Record keeping

South African law requires financial records to be kept for 5 years. While your account is open we keep them for you. After closure we keep financial records for the rest of that 5 year period unless you export them and ask us in writing to delete them earlier, in which case you take over the duty to keep them.

8. Acceptable use

Do not use Kwita to break the law, to send unsolicited messages, to attack the service, to copy it, or to store content that infringes the rights of someone else. We may suspend accounts that do.

9. Availability and support

We aim for 99.5% monthly uptime excluding planned maintenance announced in advance. Support is by email and phone on weekdays. Pro plans get priority response. We do not promise that the service will be free of errors.

10. API

API keys are for your business only. Keep them secret. We may rate limit and may revoke keys that misuse the service. The API contract is documented at /developers; we version breaking changes and keep the old version for at least 6 months.

11. Liability

To the extent the law allows, Nowtek is not liable for indirect or consequential loss, lost profit, penalties or interest charged by SARS or any other authority, or loss caused by third party services such as WhatsApp, banks and payment processors. Our total liability to you in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited under the Consumer Protection Act or other law.

12. Ending the agreement

You may close your account at any time. We may end it with 30 days notice, or at once if you breach these terms. On closure we make your data available for export for 90 days.

13. General

• South African law applies. Disputes go to the courts of Gauteng, after a good faith attempt to resolve them directly.
• If part of these terms is unenforceable the rest still applies.
• We may update these terms. Material changes are emailed 30 days ahead.

Contact

Nowtek (Pty) Ltd, hello@kwita.co.za, +27 68 909 7549.